ORDER

Can I change or cancel my order? 
No, once your order has been placed and confirmed, we can't cancel or modify it. Therefore, we kindly ask you to carefully review your order details before submitting it. This will help ensure that your order is accurate and meets your needs.

Is it possible to amend contact details or shipping address after I’ve placed my order?
No, we are not able to change your contact details or shipping address. Please contact the chosen shipping company for further assistance.

PAYMENT 

What different payment methods can I choose from? 
The payment methods available through ÀVORA are:

• Klarna

• Visa

• Mastercard

• American Express

When will I receive my refund after returning a product and what is the process?
Upon receiving and processing your returned product, we will register your refund. The refund will be issued via the same payment method that you selected when placing the order.

DELIVERY

How much does shipping cost? 
Shipping costs vary depending on the delivery address and shipping method. Your shipping options and their respective costs will be visible during checkout. 

Which shipping methods do ÀVORA offer? 
We offer multiple couriers and shipping options. Please note that depending on where you're located, your selection may vary.

RETURNS

How do I return a product? 
ÀVORA offers a 14-day return period, which commences from the day you receive your package. To be eligible for a return, products must be unused and in good condition, with tags still attached, and in their original packaging.

For customers located in Sweden, all returns will be dispatched via Postnord, while for international customers, UPS will handle the return shipments. You'll be provided with a QR code that can be effortlessly scanned by your postal agent to generate shipping labels.

To make a return, please fill out the return form here. Once you have submitted the form, we will send shipping instructions to you by email.

Once we receive and approve your return, a refund will be issued to the original payment method. We will refund the purchase amount using the same payment method. Please note that a return fee will be deducted from the refund.

Do you provide a refund for the shipping cost
No, we do not offer refunds for shipping costs. The shipping fee charged at checkout includes the cost of shipping and handling by the transportation company. Therefore, these costs cannot be refunded.

Can I exchange a product or size?
Once you receive your product it is possible to exchange it to a new product or another size. Just follow the steps in our return process and place a new order for the item you desire instead.